Business Digitisation

Jennifer Lawson

Operations Manager

Premier Financial Services

How do I know which processes to digitise first?

We recommend starting with processes that have the highest impact on customer experience, operational efficiency, or cost reduction. During our assessment phase, we'll help you identify and prioritize processes based on business value, implementation complexity, and potential ROI.

How long does a typical business digitisation project take?

The timeline varies depending on the scope and complexity of the processes being digitised. A focused project digitising a specific department or process might take 2-3 months, while an enterprise-wide transformation could span 12-18 months. We typically implement in phases to deliver value quickly while managing change effectively.

Will digitisation require us to change our existing systems?

Not necessarily. Our approach is to integrate with your existing systems whenever possible. We can often digitise processes by adding new capabilities that work alongside your current technology investments. When replacement is necessary, we ensure smooth migration and minimal disruption.

How do you handle change management during digitisation?

Change management is a critical component of our methodology. We provide comprehensive training, create detailed documentation, and work closely with your team to ensure smooth adoption. We also identify champions within your organization who can help drive acceptance and provide ongoing support during the transition.

What kind of ROI can we expect from business digitisation?

ROI varies by project, but our clients typically see returns in multiple areas: reduced operational costs (20-40%), increased productivity (30-50%), improved customer satisfaction (40-60%), and enhanced data accuracy (50-80%). We establish clear metrics at the beginning of each project and track them throughout implementation.